Privacy Policy
This policy covers the HelperHub app for iOS and Android and the HelperHub website. It explains what information we use and how you can exercise your privacy choices.
Information we use
- Account and sign-in information includes your email address, account ID, display name, and password if you choose password sign-in. We use it to create and secure your account, sign you in, and send sign-in or password reset emails.
- Household information includes the household name, time zone, member names, roles, and invitation records. The app can suggest a time zone from your device. We use this information to manage access and schedule tasks in the household’s time zone.
- Task information includes titles, instructions, schedules, assignments, completion history, messages, and photos you choose to attach from your device. We use it to coordinate household work, share updates, and verify completion. Share only information you have permission to provide.
- If you enable task notifications, we store a device notification token linked to your account so we can send alerts about new task messages. You can change notification permissions in your device settings.
- We use Google Analytics for Firebase to understand app usage, including app launches, screen views, and actions such as creating a task. Analytics may derive approximate location from your IP address. We use Firebase Crashlytics to diagnose crashes and errors. Reports can include stack traces, app and device details, and an installation identifier.
- If you contact us, we use your email address and the details you send to respond and verify account ownership when needed.
Who can access information
The householder can view household tasks and their conversations. Helpers can view open and assigned tasks, and read messages and photos on their assigned tasks. Your display name appears with activity such as task assignments and messages.
We use Google Firebase to authenticate accounts, store household records and photos, run app functions, and deliver notifications. Firebase may process IP addresses, device or app identifiers, and technical information to operate and protect these services. Apple’s push service delivers notifications on iOS. Providers may process information outside your country or region.
Vercel hosts this website and may process IP addresses and request information to serve and protect it. Your language choice is stored in your browser.
How we protect information
The app uses HTTPS for network connections in production. Firebase encrypts stored data, and access rules restrict household records and photos according to each user’s account and role.
Retention and deletion
We retain account and household information to provide HelperHub and keep household task history available. Completed tasks and archived conversations remain in that history. If the law requires us to keep specific records after account deletion, we retain those records for the required period.
We complete account deletion requests within 14 days of verifying account ownership and send a confirmation by email.
After deletion is initiated, Firebase Authentication may take up to 180 days to remove authentication information from its live and backup systems.
Privacy questions and requests
Contact us to ask about this policy or request access to, correction of, or deletion of your personal information.